CRM
(Customer Relationship Management)
Module covers how to deal with different
types of customers, effective communication
skill, how to present a resume, interview
technique and marketing principles.
Airline customer service
module covers Airport facilities,
check-in & boarding process &
Aviation security.
Computerized Reservation System
(CRS) Galileo module covers
how to check time-table availability
of flights, creating a PNR, special
requests, display of fares, hotel
reservations & car rental bookings.
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The
domestic airline industry is on
a high at present. With the Indian
government’s announcement
of liberalization of the aviation
industry, there has been a spate
of new entrants into the domestic
aviation market. The new rules now
allow overseas investors to own
up to 40% of India's domestic airlines.
In today’s world, air travel
is an essential tool of business.
Efficiency, safety, better service
and more extensive air network brought
about by the increased competition
will enable and encourage more business
executives both foreign and local
to travel around the country. The
Aviation fraternity is in a buoyant
mood. The launch of many new domestic
airlines has increased the need
for well trained and qualified staff.
To meet these growing demands, TIM
has launched its new course in Domestic
Airlines Management.
