Travel
is a business and so demands certain
technical skills and product knowledge.
TIM has devised a detailed curriculum
for this course which includes International
Airline & Travel Management,
Computerized Reservation System
(CRS) Galileo. This will
give the student a dual advantage
of gaining knowledge useful either
in a travel agency or as ground
staff at the airport. The CRS system
is used widely in all travel agencies
/ airlines and will give the student
an added qualification during placements.
Though there are varied occupations,
there is one common denominator
service. To be able to give the
best service, students must have
confidence and product knowledge.
To inculcate confidence and interpersonal
skills in the students, we have
developed a CRM (Customer
Relationship Management)
module which is given absolutely
free. This module trains
students on how to deal with different
types of customers and enhance their
communication and interpersonal
skills.
The travel industry
is one of the largest employers
of manpower offering a range of
opportunities from low to highly
paid jobs. To be successful in this
service oriented trade, it is essential
to have the necessary skills and
up-to-date knowledge.
Course
Content
• International
Airline & Travel management
module covers Geography, codes
used in travel industry, Travel
formalities, Baggage rules, Reservation
procedures, Fare construction
& Ticketing and Travel Agency
Management.
• Computerized
Reservation System (CRS) Galileo
module covers how to check time-table
and availability of flights, creating
a PNR, special requests, seat
requests, display of fares, hotel
reservations & car rental
bookings.
• CRM
(Customer Relationship Management)
module covers how to deal with
different types of customers,
effective communication skills,
how to present a resume, interview
techniques, sales techniques &
marketing principles.
Eligibility
Minimum 10+ 2 or equivalent.
A good understanding of written English,
World Geography and basic mathematics.
Job
Opportunities
Reservation, counter and Sales &
Marketing executives in Travel agencies.
Traffic assistants, revenue accountants
& Prorators in Airlines. Airport
operations executives, ground handling
executives, check-in and ticketing
at the Airport.